Shipping Policies
Orders of less than one 132-lb. bag or one 66-lb. box (of the same type of coffee) are shipped from Salisbury, MA, 01952, via Fedex Ground or USPS, the same business day if payment is received by 2pm (EST), and on the following business day if payment is received after 2pm. We are happy to use your own FedEx or UPS account, with the addition of a $10/box handling fee.
Orders of one 132-lb. bags or more are shipped from Continental Terminals in Carteret, NJ 07008, Florence Warehouse, Jersey City, NJ 07310, and/or The Annex, Alameda, CA 94501. To order one bag or more, select "132 lbs. Ex Warehouse" or "132 lbs. Using Your Own Warehouse Account" to make your order, and note either your shipping address, or your warehouse account information in the Notes section at checkout. The total amount you pay at checkout will include the cost of the coffee, but not the cost of shipping from the warehouse to your location.
Within 1 business day of receiving your order, we will contact you with the cost of shipping your order from NJ or CA, and can send you a webstore invoice for the amount, or take your credit card information to bill you for the cost of shipping.
If you are near Carteret NJ, Jersey City, NJ or San Leandro, CA you can always pick up your order at Continental Terminals, Florence Warehouse, and/or The Annex yourself, after 24 hours notice.
Please contact us at sales@invalsa.com for quotes for orders of ten bags (one pallet) or more.
You can also pick up your order yourself at 6 Merrill Street, Unit # 7, Crossroads Plaza, Salisbury, MA 01952, for no additional cost. If you select the Local Pickup option at checkout, we will contact you within 1 business day of receiving your order to let you know what time your order will be available.
US Shipping Included (8, 10 or 22 pound orders)
The prices for 8, 10 and 22 pound items include shipping anywhere in the United States. Orders to Canada and Mexico will be charged a shipping surcharge, and orders to anywhere else in the world will be charged a larger surcharge.
PLEASE NOTE that international orders of 22 lbs. will receive only 19 lbs. of coffee -- this is because the US Postal Service will allow shipping outside the United states using flat rate boxes of only 20 pounds, total (and the box weights one pound.) HOWEVER, the cost of three pounds of coffee has already been subtracted from the shipping surcharge.
If you are placing an international order for 10 or 22 lbs of coffee, please select the "10 or 22 lbs. of Coffee -- International Shipping Surcharge" option as your shipping option, NOT the USPS Priority Mail option.
Full or Partial Container Load Orders
We ship Bolivian coffee out of Iquique, Chile and Arica, Chile. Please contact sales@invalsa.com for FOB price quotes.
Samples
We are happy to provide complimentary 200-gram samples to established commercial roasters upon request to sales@invalsa.com. If you would like to purchase a larger sample size (e.g. 1-2 pounds), we will deduct the cost of the sample from your first wholesale order.
Returns:
Coffee, cacao, quinoa, chocolates and other edible items: Because they are a food item and cannot be resold if returned, we do not accept any returns, exchanges, or refunds. If you are not sure about a particular lot, please purchase a meaningful sample before deciding on a larger order. In any event, shipping charges are not refundable and you are responsible for shipping charges both ways. Exceptions to this rule, must be approved by Senior Management on a case by cases basis. Repeat returns are never accepted. Accepted refunds are subject to a 5% re-stocking fee.
Coffee Gear, other equipment, packaging supplies and all other non-edible items: Within 5 days after you have received an item, you can return it to us, provided that in our judgment, it is unopened, unused and in 100% resalable condition. There is no re-stocking fee for unopened, returned, resalable items. If in our judgment, the return item is resalable, but only as a used item, we will only refund 50% of the original sale price. Shipping charges are not refundable and you are responsible for shipping charges incurred to return any item to us. All returned merchandise must be in its original packing carton with all the supporting accessories, forms and instruction manuals. Exchanges, replacements and refunds are made only after the returned item is received in good order by us, so we recommend purchasing shipping insurance for your return. We will not issue refunds for damaged or misused merchandise.
Insurance
Because the disappointment of having your order received damaged or not received at all!) is significantly greater that the cost of insurance, we strongly recommend that you select the insurance option for all orders of $50 or more. If you do not purchase shipping insurance, you will bear the full risk of lost or damaged items once they have been picked up from our location.